SO THIS IS HOW YOU WOULD NORMALLY CREATE AN INTERNAL BIRTHDAY CLUB:
STEP 1: CREATE THE COMPELLING OFFER:
It's important to make sure you have a compelling offer to incentivize your customers to dine with you versus your competitor. Typical offers involve providing complimentary meals or desserts to the birthday patron if they are accompanied by a paying guest.
STEP 2: Design the Marketing Collateral
You will need to create marketing material to showcase your birthday club to existing guests, encouraging them to sign up for your club. This can be social media advertising, postcards you send in the mail, business-sized cards you provide to guests upon paying for a meal, or table tents with a call to action to join your birthday club.
STEP 3: AUTORESPONDER & WEBSITE
On the online and offline marketing marketing material, you will need a destination for the guest to visit to sign up for your birthday club. This can be a simple one-page website that is connected to an email autoresponder that captures the customer's information and automatically sends them their birthday offer around the time of their birthday.
STEP 4: SIGN UP FORM
You can also take more of a manual approach and provide sign up cards that capture all your customer's pertinent information, in which you would then manually enter this information into a spreadsheet or a database program such as excel or google spreadsheets. You would then need to have someone in your organization manually schedule the follow-up and then they would follow through to make sure the scheduled guests were reminded and confirmed.